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No icon/web add-in present in Word, PowerPoint or Excel If "Office Add-ins" look like what is shown below, then please proceed to get the correct web add-in installed (with the manifest file):

Open Word, PowerPoint or Excel (Same procedure for these Office applications).

Please follow these steps to uninstall it: If the icon with the name: "Templates and Digital Assets" is present, then our Demo add-in has been installed. What to do if the wrong web add-in is in the Office Application

The following icon is the correct one (check the manifest file for the exact name):.

If the following Icon is shown, then the web add-in needs to be uninstalled because it is the Microsoft store add-in (instructions further down):.Steps prior to troubleshooting would be to check if the correct Templafy web add-in/Icon in PowerPoint and Word is present:

Pre-steps for troubleshooting Web Add-ins

Make sure you are signed in to the correct Microsoft account that has access to the web add-ins.

Web Add-ins enabled under Email Signatures on the tenant (Only needed for Email Signature, for library it is only necessary to upload the manifest).

Prerequisites fulfilled for Web Add-ins deployment (Same applies for both Library and Email Signature).

The Templafy Task pane is still blank/Not Showing after installing/reinstalling WebView2.

No icon/web add-in present in Word, PowerPoint or Excel.

What to do if the wrong web add-in is in the Office Application.

Pre-steps for troubleshooting Web Add-ins.

General information about Templafy Web add-ins can be found here: Templafy web add-ins (For MS Office on-prem, Online & Mac) Both when the web add-in has been deployed but also what to look out for before/during deployment of Web add-ins. This article explains Web add-in troubleshooting.